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In order to assist the customer better, the agent can use Cogno AI to see the customer’s screen using co-browsing.Cogno AI can help the customer connect with the agent through a chat or a call.If Cogno AI is unable to understand the customer query, or if the customer wants help from a human, the customer can connect with your agents.First, Cogno AI tries to understand your customer query and provide an automatic reply.

This can drastically reduce the time taken by the customer on their customer journey and help you grow your digital sales. Basically, your agents would be able to see the customer screen exactly as the customer sees it. Your humans can also request the customers to share their screens so that customers can get better assistance. If Cogno AI is unable to reply, it will connect your customers with your Sales or Support Agents over a chat or a call. Cogno AI today is being used by some of the larges Fortune 500 brands answering millions of queries on a daily basis. Features? Cogno AI knows them the best.Ĭogno AI uses cutting-edge Artificial Intelligence (AI) and Natural Language Processing (NLP) to understand your customer queries and provide them an instant reply. Do they want to know about the benefits of your product? Cogno AI knows it. Cogno AI, the AI module of Cogno AI understands all your customer queries and answers them instantly. Introducing Cogno AIĬogno AI is a platform for helping your customers during their buying journey using a combination of Artificial and Human Intelligence. Keeping this problem in mind, we have an interesting solution for you. The costs are high and also, the attrition is also a problem you have to deal with. However, maintaining an army of Sales and Support agents might be difficult. However, if the right assistance is provided to them at the point of sale, the likelihood of a conversion is much higher. In fact, large enterprises are spending hundreds of millions of dollars on this “digital transformation” exercise.Īre you also one of those companies that acquire customers online? If you would have mapped the customer journey on your website, you’d have seen that there are some key areas where customers drop off. Digital Marketing using Google, Facebook, and LinkedIn Ads is highly scalable. The process is quite beneficial for organizations because it allows them to scale much faster. Companies are using this process for both Sales as well as Customer Service. The idea is to capture leads online through SEO and then convert them by helping them fill the onboarding form. Today, a large number of companies of all sizes are shifting to a marketing-driven model wherein, they acquire customers online.